Policy

 

  1. Minimum age

    The current minimum age is 4 years old.

  2. Class format

    • Parents may not add extra students to the lesson.

    • All lessons must be completed within the billing cycle, i.e. all lessons must be used within the billed month and any unused lessons  will not be carried over to the following month but instead will be forfeited. 

  3. Rescheduling classes

    • Only permanent class schedule changes are allowed. Adhoc class schedule changes are not permitted. 

    • Each month, a student may only reschedule their class 1 times and will require a minimum of 24 hours advance notice. 

    • Rescheduling classes is subject to teacher availability. 

    • Autorenew plans may not carry unused lessons into the following billing cycle, i.e. all lessons must be used within the billed month and any unused lessons  will not be carried over to the following month but instead will be forfeited. 

  4. Refunds

    Refunds are not permitted except when the Company cancels the paid class(es). In such instances, there will be a full refund on the unused classes.

  5. Teacher no-shows

    If the teacher does not show up with the first 10 minutes, then the lesson is cancelled and the student will be  rescheduled another lesson .

  6. Delayed lesson start time

    • Late lessons due to teacher

      If the teacher is late for the lesson (but for no longer than 10 minutes), then either the lesson will continue but be extended to compensate for the delayed start or the lesson will be cancelled and one lesson will be rescedulereimbursed.

    • Late lessons due to student

      In the event that the student is late, the lesson will maintain the scheduled end time. No extensions of time will be made due to the teacher having back to back classes. 

  7. Technical issues

    If during the lesson either the teacher or the student has technical issues, the student will either have their lesson extended to compensate for the time lost or the centre will be rescheduled another lesson. 

  8. Recorded lessons

    • Lessons may be recorded.

    • The company will not seek prior permission to use your recorded video for training purposes. 

    • The company will seek prior permission to use your recorded video for marketing purposes. 

    • The company will not send recorded videos to parents.

  9. Company rights

    • In disputes related to the language interpretation of the policy, the English version will prevail. 

    • The company reserves the rights to amend this policy without notice.

    • The latest version of the policy will always be presented on this website (https://isunnysmart.com).

    • The company reserves the rights to the final say in all disputes.